Books: 40

CRM

CoverTitleYear
Dig into the architecture and internals of Microsoft Dynamics AX 2012 - with firsthand insights from the team that designed and developed it. Targeted for solution developers and system implementers, this guide focuses on programming and customization capabilities - including key architectural principles, more » the application model, framework, and tools. Readers should have working knowledge of SQL and OOP concepts to gain max benefit from this book. « less
2012
Develop powerful, successful Dynamics AX projects with efficient X++ code with this book and eBook. Proven recipes that can be reused in numerous successful Dynamics AX projects. Covers general ledger, accounts payable, accounts receivable, project modules and general functionality of Dynamics AX. Step-by-step more » instructions and useful screenshots for easy learning. Numerous development tips and tricks for daily usage. « less
2012
Effectively use services with Dynamics AX 2012 and create your own services
Because an ERP system like Microsoft Dynamics AX 2012 plays a central role in an organization, there will always be the need to integrate it with other applications. In many cases, services are the preferred way of doing this, and Microsoft Dynamics AX 2012 is now more flexible than ever when it comes more » to the creation and use of these services. Understanding these services will help you identify where they can be used, and do so effectively. « less
2012
Dashboards Cookbook
Take advantage of all of the latest Dynamics CRM dashboard features for visualizing your most important data at a glance. Understand how iFrames, chart customizations, advanced WebResources and more can improve your dashboards in Dynamics CRM by using this book and eBook. A highly practical cookbook more » bursting with a range of exciting task-based recipes for mastering Microsoft Dynamics CRM 2011 Dashboards. « less
2012
In just 24 sessions of one hour or less, you'll learn how to drive powerful business results with Microsoft Dynamics CRM 2011! Using this book's straightforward, step-by-step approach, you'll learn how to orchestrate successful CRM projects, automate processes, create more efficient workflows, optimize more » sales and marketing campaigns, and integrate with your other systems to do even more. One step at a time, you'll master new features ranging from the new Ribbon interface to SharePoint integration. Each lesson builds on what you've already learned, helping you get the job done fast - and get it done right! « less
2012
Creating Applications the Easy Way
In the crowded field of customer relationship management (CRM) systems, SugarCRM stands out - not only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs more » available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step. You'll learn how to bend and twist SugarCRM’s extensible MVC framework to create custom applications, including solutions for automating your business that go beyond traditional CRMs. « less
2011
CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap more » successfully—including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time. « less
2011
Building Business Applications in the Cloud
Using Force.com, you can build enterprise applications with world-class value, scalability, and reliability - and do it in days or weeks, not months or years. In this book, top Force.com developer Jason Ouellette offers all the technical guidance and sample code you'll need to get outstanding results more » with the newest version of Force.com. Drawing on his experience building three of the world's top ten Force.com applications, Jason Ouellette walks you through the entire project lifecycle, from identifying potential applications to prototyping, coding, and deployment. Throughout, he offers practical insights you won't find in Salesforce.com's documentation - or anywhere else. « less
2011
The smart way to learn Microsoft Dynamics CRM 2011 - one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, more » quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book. « less
2011
In Microsoft Dynamics CRM 4 Integration Unleashed, two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of your company's relationships more » - with vendors, distributors, employees, users, affiliates, and customers. « less
2009