Books: 4


KEY FEATURES * Updated for JIRA 7, this book covers all the new features introduced in JIRA 7 with a dedicated chapter on JIRA Service Desk—one of the biggest new add-ons to JIRA * This book lays a strong foundation to work with agile projects in JIRA from both the administrator and end user's perspective * more » Work through step-by-step exercises at the end of each chapter for you to try out and reinforce your skills BOOK DESCRIPTION Atlassian JIRA is an enterprise-issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization, ranging from building Atlassian application interfaces to providing a platform for add-ons to extend JIRA's capabilities. JIRA 7 Essentials, now in its fourth edition, provides a comprehensive explanation covering all major components of JIRA 7, which includes JIRA Software, JIRA Core, and JIRA Service Works. The book starts by explaining how to plan and set up a new JIRA 7 instance from scratch for production use before moving on to the more key features such as e-mails, workflows, business processes, and so on. Then you will understand JIRA's data hierarchy and how to design and work with projects in JIRA. Issues being the corner stone of using JIRA, you will gain a deep understanding of issues and their purpose. Then you will be introduced to fields and how to use custom fields for more effective data collections. You will then learn to create new screens from scratch and customize it to suit your needs. The book then covers workflows and business processes, and you will also be able to set up both incoming and outgoing mail servers to work with e-mails. Towards the end, we explain JIRA's security model and introduce you to one of JIRA’s new add-ons: JIRA Service Desk, which allows you to run JIRA as a computer support portal. WHAT YOU WILL LEARN * Understand JIRA's data hierarchy and how to design and work with projects in JIRA * Plan and set up a new JIRA 7 instance from scratch for production use * Using JIRA for agile software projects, business process management, customer service support, and more * Understand issues and work with them * Design both system and custom fields to behave differently under different contexts * Create and design your own screens and apply them to different project and issue types * Gain an understanding of the workflow and its various components * Set up both incoming and outgoing mail servers to work with e-mails ABOUT THE AUTHOR Patrick Li is the cofounder of AppFusions and now works as a senior engineer there. AppFusions is one of the leading Atlassian experts, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, Box, SugarCRM, and more. He has worked in the Atlassian ecosystem for over 9 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored numerous books and video courses covering JIRA 4 to 7, including JIRA Agile and JIRA Service Desk. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies. You can check out his LinkedIn profile at or visit his company website at TABLE OF CONTENTS 1. Getting Started with JIRA 2. Using JIRA for Business Projects 3. Using JIRA for Agile Projects 4. Issue Management 5. Field Management 6. Screen Management 7. Workflow and Business Process 8. E-mails and Notifications 9. Securing JIRA 10. Searching, Reporting, and Analysis 11. JIRA Service Desk « less
Install, configure, and administer a robust Customer Relationship Management system using SugarCRM
The book works from the SugarCRM basics right up to advanced features in a clear and friendly way. It follows a combination of theoretical discussions relating to varying business needs and the manner in which CRM technology can address them. By helping you clarify your business goals the book enables more » you to build a CRM system to support your business needs. If you are a small-medium business owner/manager with reasonable IT skills, a system implementer, or a system administrator who wants to implement SugarCRM for yourself either as a first CRM or as a replacement for existing solutions, this book is for you. Existing SugarCRM users who want to broaden their understanding of the topic will find this book valuable too. No programming knowledge is required to use this book to implement, customize, and use SugarCRM. « less
Learn the application and database architecture of this open-source CRM and develop and integrate your own modules and custom workflows
This is a developer's manual for SugarCRM. It focuses on customizing SugarCRM. It provides an overview of the architecture of the application and the database, and covers the essential steps for hooking your module into the SugarCRM infrastructure. The book is for PHP developers working with SugarCRM, more » who want to extend its capabilities. Readers should have a basic knowledge of SugarCRM as the book does not cover installation and usage of SugarCRM. This can be gained from Implementing SugarCRM. « less
A step-by-step guide to installing and running your home and office VoIP system
TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM more » can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. « less